Shipping & Returns
We ship with FedEx in the USA and USPS to all other countries. FedEx cannot ship to PO Boxes, so please use your physical address when you order. I ship on Tuesdays so packages generally arrive by Friday for domestic orders. You will receive an email or notice with your tracking number. Please be aware of your estimated arrival date and look for FedEx notifications. Contact us about shipping if you have any questions.
REGARDING INTERNATIONAL SHIPPING: We are able to ship internationally, but we cannot predict or control the customs offices of other countries. Once we have shipped a package internationally, we are not able to be responsible for the arrival time, any holds placed by customs or other customs regulations.
Silver Leaf is not responsible for shipping costs on returns or items returned to our company via postal services.
IMPORTANT: While we have some items in stock, and work to fulfill all orders in 1-2 weeks, all orders are considered custom orders, and regular items not in stock may be 2-3 weeks due to our busy show schedule. Please take this into consideration when you order. If you have a specific deadline, LET US KNOW, and we will do everything we can to make sure you have your order in time.
We do not accept returns, exchanges, or cancellations
This policy is firm. Once your order had been placed my team works together to make your order. We go shopping for fabric; cutting the pattern, making the item, then work on any finishing details. The last part is hand making any leather detail, dyeing the leather, and/or grommeting, and then we add any closures. Then we organize all the order and take them to FedEx. Because each step requires so much time, and each person has their part to do we do not accept cancellations, or returns. However, if there is a problem with your piece, please let us know as soon as possible! We offer a 48-hour window during which an exchange can be considered depending on the issue. If we do work with you on an exchange we will not be responsible for shipping.